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Refund Policy

The buyer who is not satisfied with the products purchased has the right to exercise the right of withdrawal without any penalty and without the need to specify the reason, pursuant to art. 5 of Legislative Decree 185/99. To withdraw from the purchase, you must communicate this will to "FLUFFY RUG di Alemanni Francesca", no later than 10 working days from receipt of the purchased products. The communication must be made by registered letter with acknowledgment of receipt addressed to "FLUFFY RUG di Alemanni Francesca", Via XII February 1945 num.14, 41012 Carpi (Mo) -Italy- or by e-mail, to be confirmed within 48 hours by registered letter with acknowledgment of receipt, sent to the same address, and must specify the products not accepted, the relative order number and the desire to withdraw from the purchase. The "FLUFFY RUG di Alemanni Francesca" service will reply via e-mail granting the authorization to return the goods.